Shipping policy
Shipping Policy
Safira Jewellery currently ships to addresses within New Zealand only. Orders are dispatched from Auckland using NZ Post or another suitable New Zealand carrier.
Order processing
Please allow 3-5 business days for us to prepare and dispatch your order. Business days exclude weekends and New Zealand public holidays. During launches, promotions or peak periods, processing may take longer. If a material delay occurs, we will contact you using the details provided with your order.
Shipping charges
- Standard New Zealand shipping: NZ$8 per order.
- Free standard shipping for urban addresses and PO Boxes on orders of NZ$120 or more, calculated after discounts and before any shipping charge.
- Rural shipping: NZ$15 for orders below NZ$120. This comprises the standard NZ$8 shipping rate plus a NZ$7 rural delivery surcharge.
- Orders of NZ$120 or more sent to a physical address classified by NZ Post as Rural Delivery qualify for free standard shipping but remain subject to the NZ$7 rural delivery surcharge.
- All shipping charges are shown at checkout before payment.
Delivery estimates and tracking
Delivery timeframes shown at checkout or in dispatch communications are estimates, not guarantees. Once your parcel has been dispatched, you will receive tracking information where tracking is available. Please allow the carrier time to scan and update the parcel.
Under the Consumer Guarantees Act 1993, goods must be delivered within the agreed timeframe or, if no timeframe was agreed, within a reasonable time and in good condition. Nothing in this policy limits those rights.
Delivery address
Please check your name and delivery address carefully before submitting your order. If you notice an error, contact us as soon as possible at support@safirajewellery.co.nz. We will try to update the address before dispatch but cannot guarantee that changes can be made once fulfilment has begun.
If an order is returned because an incorrect or incomplete address was supplied, we may ask you to pay the reasonable cost of redelivery, unless the return was caused by our error or a failure covered by New Zealand consumer law.
PO Boxes and rural delivery
We accept valid New Zealand PO Box and Private Bag addresses serviced by NZ Post. PO Box deliveries are charged at the standard New Zealand shipping rate and are not subject to the rural delivery surcharge merely because the customer lives in a rural area or the Box Lobby is located in a rural district.
The rural delivery surcharge applies only to a physical delivery address classified by NZ Post as a Rural Delivery address. If NZ Post specifically classifies and charges a particular destination as Rural Delivery, the applicable rural rate will be displayed at checkout. Customers must provide the complete PO Box or Private Bag number, Box Lobby where required, town or city, and postcode. A street address should not be combined with a PO Box address.
Lost, delayed or damaged parcels
If tracking shows an unusual delay, your parcel is marked delivered but cannot be located, or it arrives damaged, please contact us promptly with your order number and any relevant photographs. We will work with the carrier and provide any remedy required under the Consumer Guarantees Act 1993. Reporting promptly helps us investigate, but does not remove any rights you have under New Zealand law.
Authority to leave
Where a customer or carrier authorises a parcel to be left unattended, responsibility may depend on the circumstances and the carrier's terms. This does not limit any rights that cannot lawfully be excluded.